Empathy in Cybersecurity, Recognizing “Moments of Truth”

Empathizing with Customers, Developers, and Stakeholders

Image by Keith Johnston from Pixabay

In cybersecurity, I sometimes forget to put myself in the shoes of my customers. Maybe it’s because I’m busy. Maybe it’s because I’m arrogant.

People are the most important resource cybersecurity teams have to identify, protect, detect, respond, and…